Developing enigmaCare is perhaps one of the largest and most compelling projects we've had the pleasure of doing in recent years. Ambulance care in the Netherlands is quite unique. Patients are not only transported in the ambulance, they are also medically taken care of. That requires a strict protocol. According to those regulations, all (medical) actions in the ambulance must be registered. There is a lot to be taken into consideration when it comes to all this.
Analysts insist that patient privacy is guaranteed. But the ambulance workers themselves have very different priorities. An example: at the end of a journey, an ambulance employee previously had to enter the distance of the transport himself in the digital system. That takes a lot of time, they said. With that insight, we came up with the idea of having the ambulance's GPS automatically process and administer this type of data.
And so there are many other things worth knowing that, thanks to the collaboration with the users, we have been able to implement them into enigmaCare. For us, building enigmaCare was one big lesson in how essential it is to involve people from the professional field in a project.